Delivery Information

What are your delivery options?

Ricky.com uses Royal Mail Tracked Delivery for the majority of our orders. Where orders weigh 2kg or more we may employ DHL courier services. This will be determined automatically after checkout and will not affect your delivery charge.

All orders are sent in discreet packaging using plain brown cardboard boxes to ensure full discretion.

Delivery Charges

Delivery Service Delivered Cost If Order £40+
UK Royal Mail Tracked 48 2 working days £3.95 FREE
UK Royal Mail Tracked 24 1 working day £5.95 £2.95

International Delivery Delivered Cost If Order £100+
EU Royal Mail International Tracked
5-7
working days
£9.95 FREE
USA Royal Mail International Tracked
5-7
working days
£12.95 FREE
Rest of World International Tracked
5-15
working days
£14.95 FREE

 

All orders sent from Ricky.com are fully tracked for peace of mind. Once we dispatch your order you will receive an email with a unique tracking number that allows you to check the status of your delivery.

Working days are counted as Monday-Friday inclusive. Any orders placed on a Saturday, Sunday or during a national Bank Holiday will be dispatched on the next working day.

All orders received by 3pm will be dispatched same day. Any orders received after this time will be dispatched on the next working day.

Scottish Highlands

Royal Mail Tracked Delivery takes 1 working day longer to the following locations:
Scottish Highlands: AB31, AB33-38, AB44-56. FK17-99, G83, IV1-28, IV30-39. KW1-14, PA21-33. PA35-40, PH18-26, PH30-42

International Delivery

All orders outside of the UK will be sent by Royal Mail International Tracked for peace of mind. 

If you are located outside of the EU you may be subject to import duties and taxes. These are applied when your order reaches the destination country. Please note that we have no control over these charges and the amount cannot be predicted.

You are responsible for payment of any such import duties and taxes. For further information, please contact your local customs office.

You must comply with all applicable laws and regulations of the country for which the order is destined. We will not be liable or responsible if any such law is broken.

High value and heavy orders

Your order may be automatically allocated DHL courier shipping if the weight of your order totals more than 2kg. This won’t affect what you pay us for shipping. You will be able to full track your delivery with a unique code sent to your e-mail once your order has been dispatched.

 

What if I’m out when my order arrives?

If you’re not at home when your parcel arrives, your post person or courier will leave a card with instructions to pick up your order.

After a period of time, if an order is returned to us by Royal Mail or DHL because the parcel wasn’t collected by the recipient or because they weren’t able to deliver the parcel, we will process a full refund to the customer minus the postage cost. If you benefited from a promotional delivery rate (e.g. free delivery over £40) we reserve the right to deduct our standard delivery fees as set out in the table above.

My order hasn’t arrived!

If your delivery is more than 4 working days overdue please contact our care team who will be happy to assist.

Discreet Packaging

We promise that all orders processed by Ricky are done with the utmost of discretion. Your parcel will be free from any markings to indicate what could be inside or where it came from. Even your bank statement won’t show ‘Ricky.com’. Read more on our discreet ordering promise.

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