Contact UsNeed to get in touch with us? You’ve come to the right place. Check out our FAQs at the bottom of this page to see if we can help answer your question!
Get in touch
The quickest way to get in contact with us is via the e-mail address below. We reply to all customer queries extremely quickly.
- Tomlow Ltd T/A Ricky® Pure Offices, Hatherley Lane, Cheltenham, GL51 6SH
Just some of the most frequently asked questions here at Ricky.com. View all FAQs
Ricky.com accepts all major credit and debit cards.
No problem. Fire us an e-mail as soon as possible to firstname.lastname@example.org with your order number and we will try our best to cancel your order before it leaves our warehouse and refund your payment to you. If it’s too late and we have already processed the order, please refuse the delivery when it arrives at your house so that it can be returned back to us. We will process your refund once we receive it back minus the delivery fee.
Yes totally discreet. We will securely pack your order into a plain brown box, free of any markings or labels that mention ‘Ricky’.
Our full delivery costs are outlined on this page here. Most of our UK customers benefit from our free postage promotion when they spend over £40.
We offer a few delivery options for customers at checkout. If you need your toy urgently, most orders will be eligible to select Royal Mail Special Delivery, which promises next day delivery before 1pm. You can see our full list of delivery options over here.
All orders processed by Ricky are sent using a fully tracked delivery service. Once we have dispatched your order you will receive an email with a unique code to track your order online. Full details here.
You can find out if your sex toy is waterproof or not by clicking on the Specifications tab on the product page.
As a general rule, if your toy doesn't vibrate it should be waterproof; if it vibrates it should be splashproof (just don't fully submerge it in water).