Contact Us

Need to get in touch with us? You’ve come to the right place. Check out our FAQs at the bottom of this page to see if we can help answer your question!

Where's my sex toy?

Don't fear. Now you can track your order online!

Track my order Where's my sex toy?

Will anyone know I've purchased a sex toy?

No, definitely not. We take your privacy seriously.

Discreet Packaging Will anyone know I've purchased a sex toy?

Returning an item

Need to send something back to us? No problem!

Returns Returning an item

Get in touch

The quickest way to get in contact with us is via the e-mail address below. We reply to all customer queries extremely quickly.

Tomlow Ltd T/A Ricky® Pure Offices, Hatherley Lane, Cheltenham, GL51 6SH


Just some of the most frequently asked questions here at View all FAQs 

plus minus accepts all major credit and debit cards.

plus minus

No problem. Fire us an e-mail as soon as possible to with your order number and we will try our best to cancel your order before it leaves our warehouse and refund your payment to you. If it’s too late and we have already processed the order, please refuse the delivery when it arrives at your house so that it can be returned back to us. We will process your refund once we receive it back minus the delivery fee.

plus minus

Yes totally discreet. We will securely pack your order into a plain brown box, free of any markings or labels that mention ‘Ricky’.

plus minus

Our full delivery costs are outlined on this page here. Most of our UK customers benefit from our free postage promotion when they spend over £40.

plus minus

We offer a few delivery options for customers at checkout. If you need your toy urgently, most orders will be eligible to select Royal Mail Special Delivery, which promises next day delivery before 1pm. You can see our full list of delivery options over here.

plus minus

All orders processed by Ricky are sent using a fully tracked delivery service. Once we have dispatched your order you will receive an email with a unique code to track your order online. Full details here.

plus minus

You can find out if your sex toy is waterproof or not by clicking on the Specifications tab on the product page.

As a general rule, if your toy doesn't vibrate it should be waterproof; if it vibrates it should be splashproof (just don't fully submerge it in water).