Returns

Cancel an order just placed

No problem. Fire us an e-mail as soon as possible to care@ricky.com with your order number and we will try our best to cancel your order before it leaves our warehouse and refund your payment to you.

If it’s too late and we have already processed the order, please refuse the delivery when it arrives at your house so that it can be returned back to us. We will process your refund once we receive it back minus the delivery fee.

Changed your mind?

We want all Ricky customers to be delighted with their purchase, so we offer a 30-day money back policy on any unopened and unused products with its packaging or tags intact.

For health and hygiene reasons we will not refund any product that has already been opened or used. Any products sent to us that are opened and not faulty will be disposed of in a safe and responsible manner.

Simply contact us at care@ricky.com with your order details and we'll e-mail you with our easy-to-follow instructions to get your return underway.

Faulty toy?

Whilst rare, we accept this may happen from time-to-time and we are really sorry for the inconvenience. We will replace any faulty product within 6 months of purchase. If we are unable to replace it we will issue a full refund.

Please note that we do not cover faults caused by accident, neglect, misuse or normal wear & tear.

Simply contact us at care@ricky.com and detail the issue you are experiencing with your product and we’ll e-mail you with our easy-to-follow instructions to get your return underway.

Returning your product to us

  1. Contact us and wait for our returns instructions we’ll e-mail across to you.
  2. Package your product securely to ensure it doesn’t get damaged in transit. Try and use as much of the original packaging as possible.
  3. We highly recommend requesting a free proof of postage when you send your returned package to us incase it goes missing. Hang on to this until we have processed your refund or replacement.
  4. We are unable to refund the cost of postage unless your product is faulty. If you benefited from a promotional delivery rate (e.g. free delivery over £40) we also reserve the right to deduct our standard delivery fees as set out in our delivery schedule from your refund.
  5. Please ensure that you clean any used, faulty products before returning them to us. We will need to take photographs of the product to help process the return. If the product is found not to be faulty, we will dispose of it safely or return it to you at your expense.

All refunds will be issued to the original method of payment and we will endeavour to do this within 30 days (but usually much sooner). If you would like to check the status of your refund or have any other return questions please contact us: care@ricky.com with your order number and we’ll be happy to help.

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