FAQs

Got a question? With a bit of luck we might have an answer for you below. Failing that, please do get in touch with our customer care team who will be very happy to help.

Orders & Payments

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Ricky.com accepts all major credit and debit cards. 

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Our cut-off time for same day dispatch is 3pm. As long as you confirm your order before this time on a working day (Mon-Fri) we should be able to dispatch it that same day. 

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We take your order privacy very seriously here at Ricky.com, which is why your bank/card statement will show ‘Tomlow Limited’ and have no mention of Ricky. Full details on discreet billing.

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Absolutely. Our site is fully secured using SSL technology. Your payments are processed securely and directly with our payment processor. Meaning we do not see or keep any record of your payment details.

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We offer a few delivery options for customers at checkout. If you need your toy urgently, most orders will be eligible to select Royal Mail Special Delivery, which promises next day delivery before 1pm. You can see our full list of delivery options over here.

Delivery & Returns

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No problem. Fire us an e-mail as soon as possible to care@ricky.com with your order number and we will try our best to cancel your order before it leaves our warehouse and refund your payment to you.

If it’s too late and we have already processed the order, please refuse the delivery when it arrives at your house so that it can be returned back to us. We will process your refund once we receive it back minus the delivery fee.

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Yes totally discreet. We will securely pack your order into a plain brown box, free of any markings or labels that mention ‘Ricky’. Full details on our discreet packaging promise here.

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Our full delivery costs are outlined on our Delivery Information page. Most UK customers benefit from our free postage promotion when they spend over £40.

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Your post person or courier will leave a card with instructions of how to get your parcel.

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All orders processed by Ricky are sent using a fully tracked delivery service. Once we have dispatched your order you will receive an email with a unique code to track your order online. Full details here. 

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We want you to be totally happy with your purchase and understand that sometimes you need to change your order. Our full returns policy and what you need to do is explained here.

Product Queries

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You will receive an email from reviews.co.uk after your purchase allowing you to describe your experience of Ricky.com

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Sorry to hear that! Most of our products should come back into stock within 5 days so hopefully you won’t have to wait too long. You are more than welcome to contact our care team about a specific product who will be happy to advise.

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Please get in touch with our care team with the details of the product you are interested in and a web link to show us where you found it and they will be happy to look into this for you. 

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We’d like to apologise for the inconvenience and will endeavour to fix the problem. Visit our returns page and follow our steps to get a replacement toy. 

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You can find out if your sex toy is waterproof or not by clicking on the Specifications tab on the product page.

As a general rule, if your toy doesn't vibrate it should be waterproof; if it vibrates it should be splashproof (just don't fully submerge it in water).

This means it should be fine to take into the shower with you but you should avoid submerging it fully in water. This could result in damaging or destroying your toy and could void your warranty. 

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Please check the instructions included with your product for charging information. Sex toy vibrators will have varying battery capacities; some will fully charge quicker than others. 

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For best hygiene practice we recommend cleaning your sex toy after each use with a professional toy cleaner.

Marketing & Site Queries

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Come on… have you not noticed the filthy, cheeky Rabbit character that has been popping up all over this site? It’s him! Read more about him and our story here.

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You can sign-up to our newsletter which will provide you with a periodic roundup of Ricky related stuff or follow us on IG or TW for breaking news – your choice! 

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To put it bluntly, it means to have a wank. We’re a nation of prudes and it’s high time someone coined a phrase that had some damn discretion! Don’t forget you can join in and ‘Have a Ricky’ with us on Instagram and bag yourself £5 to spend on our site. Full details here.

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Sure, no problem. Any enquiries can be directed to the Ricky team at care@ricky.com.

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